Divya Clinic Patient App ("we", "our", or "us") operates the Divya Clinic Patient App mobile application (the "App"). This page informs users regarding our policies with the collection, use, and disclosure of personal information if anyone decides to use our App.
By using our App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Data you provide & data we gather
a. Personal Information
- Full Name
- Phone Number
- Username and Password
- Email Address (if applicable)
b. Health Information
- Medical records
- Appointment details
- Prescriptions and reports
c. Device & Usage Information
- Device type and operating system
- App usage data (for performance and improvement)
2. How We Use Your Information
Purpose of data processing
We use the collected information for:
- Managing your account and login authentication
- Booking and managing appointments
- Providing access to medical records
- Sending notifications (appointments, reminders, updates)
- Improving app functionality and user experience
- Communicating with healthcare providers
3. Data Storage and Security
How we protect your data
We take appropriate security measures to protect your personal and medical information, including:
- Secure servers and encrypted communication
- Authentication mechanisms (username/password)
- Restricted access to sensitive data
However, no method of transmission over the internet or electronic storage is 100% secure.
4. Sharing of Information
When and with whom
We do not sell, trade, or rent users' personal information.
We may share information only in the following cases:
- With authorized healthcare providers for treatment purposes
- When required by law or government authorities
- To protect rights, safety, or prevent fraud
5. Firebase Services
Google Firebase integration
Our app uses Firebase services, including:
- Firebase Cloud Messaging — for push notifications
Firebase may collect limited device and usage information in accordance with Google's Privacy Policy.
6. Notifications
Push notification usage
We use push notifications to send:
- Appointment reminders
- Medical updates
- Important announcements
You can disable notifications from your device settings at any time.
7. Data Retention
How long we keep your data
We retain your data only as long as necessary to:
- Provide healthcare services
- Comply with legal obligations
- Resolve disputes
8. User Rights
Your rights over your data
You have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal requirements)
To exercise these rights, contact us using the details in Section 12 below.
9. Children's Privacy
Age restriction policy
Our app is not intended for children under the age of 13. We do not knowingly collect personal data from children.
10. Third-Party Services
External integrations
The app may use third-party services such as:
- Firebase (Google services)
These services have their own privacy policies governing data usage.
11. Changes to This Privacy Policy
Policy update notice
We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Us
Reach out with questions
If you have any questions or suggestions about our Privacy Policy, please contact us:
